These Terms of Service (“Terms”) are a legal agreement between you (“you,” “User”) and Grapzian (Pvt) Ltd (“Company,” “we,” “us”) for use of the BuffyFlow mobile application and related services (the “Service”).
By downloading, accessing, or using BuffyFlow, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1. The Service
BuffyFlow provides offline-first POS, inventory, invoicing/quotation, dashboard insights, printing/sharing helpers, and optional cloud sync features for small businesses.
We may improve, change, suspend, or discontinue features. We do not guarantee uninterrupted availability of cloud features.
2. Eligibility & accounts
- You must be legally able to enter a contract (generally 18+).
- Sign-in is via Google Sign-In. You are responsible for your Google account security.
- You must provide accurate business information during setup.
- One Google user session operates the app on a device; organization roles may exist in backend models but current product UX is oriented to a business owner/operator workflow.
- If you create or administer an organization, you represent that you are authorized to bind that business to these Terms.
3. Plans & fees
- Basic may be offered free for offline/local use.
- Paid plans (Standard / Premium / Elite or similar) may add cloud sync, multi-device, or broader online scope.
- Prices (e.g. LKR monthly amounts shown in marketing) may change; current pricing will be communicated on our website or by us.
- In-app purchase may not be available for all plans; paid entitlements may be assigned via organization/backend settings.
- Taxes, app-store fees, and payment-provider fees (if any) are your responsibility unless stated otherwise.
- No refunds except where required by law or explicitly offered by us.
4. License to use
We grant you a limited, non-exclusive, non-transferable, revocable license to install and use BuffyFlow for your internal business operations, subject to these Terms.
You may not
- Reverse engineer, decompile, or attempt to extract source code except where allowed by law
- Copy, resell, sublicense, or provide the Service as a competing hosted offering
- Bypass security, rate limits, plan limits, or device registration controls
- Use the Service for unlawful, fraudulent, or harmful activity
- Upload malware or infringe others’ intellectual property or privacy rights
5. Your content & business data
“Customer Content” means data you enter or generate (products, customers, invoices, payments, images, notes, etc.).
- You retain ownership of Customer Content.
- You grant us a limited license to host, process, transmit, backup, and display Customer Content solely to operate and improve the Service (including sync, support, and security).
- You are responsible for the accuracy and legality of Customer Content, including customer personal data you store.
- You must have a lawful basis to process your customers’ personal data and provide any notices required by law.
Local-first
Data may be stored on your device. Uninstalling the app or clearing storage can cause permanent local data loss if not synced/backed up.
Cloud sync
If enabled, Customer Content may be uploaded to our cloud providers. Sync may be delayed, partial, or conflicted when multiple devices edit offline; local pending edits may take precedence until successfully synced, depending on product rules.
6. Privacy
Our Privacy Policy explains how we handle personal information and is incorporated into these Terms.
7. Devices, notifications, and permissions
- Each app install may register a device ID with our systems.
- Push tokens may be stored to send notifications if enabled.
- Features needing camera, photos, Bluetooth, or notifications require your permission.
- Device/plan limits may apply on paid tiers; exceeding limits may restrict sync or registration.
8. Third-party services
The Service depends on third parties such as Google (Sign-In), Firebase, Supabase, device OS services, and optionally printers/Bluetooth hardware. Their terms and availability are outside our full control. We are not liable for third-party outages or policy changes.
9. Acceptable use for POS records
You agree that BuffyFlow is a business operations tool. You remain solely responsible for:
- Tax, VAT, invoicing, and accounting compliance in your jurisdiction
- Fiscal/receipt legal requirements
- Reconciliation with your accountant or government systems
BuffyFlow does not provide tax, legal, or accounting advice and is not a certified fiscal cash register unless explicitly certified for a jurisdiction (none claimed by default).
10. Intellectual property
BuffyFlow, including software, branding, templates, and documentation, is owned by the Company or its licensors. These Terms do not transfer ownership to you. Feedback you provide may be used by us without obligation.
11. Beta / evolving features
Some features may be marked “coming soon,” experimental, or limited (e.g. variant editor, certain settings screens). Such features are provided as-is and may change or be removed.
12. Disclaimers
We do not warrant that:
- Offline and online data will always be perfectly identical at all times
- Notifications will always be delivered
- Printing will work with every printer model
- Cloud sync will succeed without network or plan eligibility
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, SALES, GOODWILL, OR DATA
- OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE IN ANY 12-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD, OR (B) USD 50 / LKR equivalent
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the minimum permitted by law.
14. Indemnity
You agree to indemnify and hold harmless the Company from claims arising out of: your Customer Content; your misuse of the Service; your violation of law or these Terms; or disputes with your customers/employees.
15. Suspension & termination
- We may suspend or terminate access for breach, risk, non-payment (if applicable), or legal reasons.
- You may stop using the Service and delete your account where the in-app flow is available.
- Upon termination, your license ends. Local data may remain on your device until you remove it. Cloud data handling follows the Privacy Policy and deletion process.
16. Changes to Terms
We may update these Terms. Continued use after the effective date constitutes acceptance, unless applicable law requires additional consent.
17. Governing law & disputes
These Terms are governed by the laws of Sri Lanka, without regard to conflict-of-law rules.
Courts of Colombo shall have exclusive jurisdiction, unless mandatory consumer protections say otherwise.
18. General
- If any provision is unenforceable, the rest remains in effect.
- Failure to enforce a provision is not a waiver.
- You may not assign these Terms without our consent; we may assign to an affiliate or successor.
- Entire agreement: these Terms + Privacy Policy + any plan order/confirmation.
19. Contact
Questions about these Terms: